Social media sites have changed how your business can and must communicate with current and potential customers. Whether you believe in incorporating these tools (i.e. Blogs, Facebook, Twitter, Email Marketing) into your marketing strategy, you need to. As a form of communication, social media is here to stay.
Social media has changed the business 'ballgame,' opening doors that were once out of reach for businesses of all shapes and sizes. In some way's they've leveled the playing field because budget means nothing - you have to play to play.
With opportunities to build relationships and engage your online community, you can gain insight into who your target audience consists of. You can experiment with what makes them tick, and more importantly, what makes them loyal to your brand. It's market research at your fingertips, with no cost of entry. Brands that embrace the idea of communicating and building relationships through social networks will be the ones that stick around in the future.
Using social media is also a great way to increase employee engagement. Most employees are already spending time on social media sites so why not connect with them there? With company Facebook pages and employee blogs, social media has helped give employees a voice and become more engaged. Employees can now participate in company-wide dialogue, which allows for collaboration, communication and access to resources.
Many companies are still struggling to use social media effectively. BCG offers social media training to teach you how to these tools can be beneficial to your organization. In addition, Juli Barcelona, our Digital Strategist, is frequently engaged to speak about social media and website marketing, aspiring to enhance business' understanding of the various social media sites and their potential to build word-of-mouth, increase fundraising and create brand awareness.
CEO: Tom Barcelona
Prez: Juli Barcelona
Art: Carey Wise
Production: Krista Hartman
Media: Monica Crites
Manager: Linda Barcelona